Transparent policies designed to provide you with the highest standard of service and peace of mind when shopping with JM Traders.
All standard UK orders are processed within 1-2 business days. Standard delivery typically takes 4-5 working days from dispatch. Estimated delivery times are provided in good faith and are not guaranteed to the exact day. Responsibility for loss or damage to your order remains with us until it is delivered to you, or to a nominated safe place or neighbour.
We offer tracked international shipping to most major destinations. European deliveries typically take 5-7 working days, while rest-of-world deliveries may take 7-14 working days. International customers are responsible for any local customs duties or taxes.
Under UK law, you have 14 calendar days from the day after delivery to cancel your order for any reason, without needing to give one. Once you've told us you're cancelling, you have a further 14 days to send the goods back. We'll refund you in full, including standard delivery costs, within 14 days of receiving the item back or proof of return. This right does not apply to personalised items or to hygiene-sealed goods once the seal has been broken.
Beyond your legal 14-day right above, we back every order with our own 30-Day Wear & Wash Guarantee. If you're not entirely satisfied with the quality, feel, or performance of your order within 30 days of delivery, contact our team and we'll arrange a hassle-free refund or exchange. Hosiery, socks, and other intimate items can only be returned under this policy if unworn and in original packaging with any hygiene seal intact, unless the item is faulty. Items must be unworn, in original condition, and with all tags attached. Refunds are processed to your original payment method within 5-7 business days of us receiving the returned item.
If an item arrives faulty, not as described, or develops a fault within 30 days of delivery, you're entitled to a full refund under the Consumer Rights Act 2015 — no need to accept a repair or replacement first. Between 30 days and 6 months, we'll offer one repair or replacement before a refund applies. Please contact us and we'll sort it out quickly.